Help and Advice

How can we help?

Our advice is free, impartial and easy to access

I am looking for…

Filling in benefit form

Help with benefit applications

If you live in Tower Hamlets, Toynbee Hall can help you with applications for welfare benefits, including the completion of forms such as:

• PIP-Personal Independence Payments

• AA-Attendance Allowance
• DLA- Disability Living Allowance for disabled children

To book an appointment please email or call 020 7392 2953 on Mondays between 2-4pm or on Wednesday 10-12pm

Free legal advice

Free, high quality legal advice on:
• Employment and redundancy
• Immigration
• Housing
• Debt and money

• Family and children
• Discrimination and the police

We also offer women only advice sessions. To book an appointment, please complete our online assessment form 

Please note: The Free Legal Advice Centre will be closed for summer from Monday 25th July to Monday 15th August.

If you have an urgent legal issue, you can find a legal advice clinic near you here

Debt and Money Advice

We can support you with free, expert advice on a wide range of issues, including:
• Rent/mortgage
• Council tax arrears
• Pay-day loans
• Catalogue
• Credit or store cards
• Overdrafts
• Bankruptcy
• Utility debt

We can help by phone, email, WhatsApp, web chat and video call.

We are macmillan cancer support

Macmillan cancer support

Do you need help with the cost of cancer?

When you or someone close to you has been diagnosed with cancer, money might not be the first thing you think about. Our service is here to help you deal with the financial impact of cancer.
We advise on:

• Benefits
• Tax credits
• Charitable grants
• Health costs
• Transport costs

Do you live work or study in the City of London Square Mile*?

*What is the City of London Square Mile? Check this map to see if you’re eligible for this service.

If so, then go to…

City Advice

City Advice is a free advice service exclusively for people who live work or study in the City of London* or live in a City of London estate.

Get help from City Advice

If you have any questions, please visit the FAQ section.

Community Services

We run a range of community services including a programme of free activities in our Community Centre, The Befriending Service and Linkage Plus.

The Community Centre has something for everyone but unfortunately the centre is currently closed and we’ve had to temporarily stop running all face-to-face activities. We’re currently running online activities in our Facebook group, ‘Activities Against Isolation’.

Find out more

How we’ve helped others

Here’s what our clients have had to say after receiving advice from us:

I just can’t fault them, they are so helpful, and remain open and welcoming when I come back for advice on different things. It’s a great service. I don’t know where I’d be without it.”


City Advice client

The moment I spoke to an adviser at Toynbee Hall they believed me and didn’t doubt me. One advisor gave me lots of moral support and the other solved all my problems. They took me out of the darkest place in my life”


Free Legal Advice Centre client

Thank you so much for your support. You gave me the chance to learn and to do things myself. You treated me with a lot of respect. When I came to you I felt alone, and was terrified I was going to lose the house. Now I feel I can manage all of the household finances and I don’t feel scared anymore.”


Debt Advice client

Contact us

Can’t find what you’re looking for? Drop us a message and we’ll try to point you in the right direction.