Help and Advice

Service update – October 2020

We are now beginning to plan how we can open up some of our spaces and offer face-to-face advice but only when it is safe to do so. For now our Advice Centre REMAINS CLOSED and we are still unable to offer in-person advice. Our services are still operating by phone and email. If you are in need of some advice, please get in touch and we will do our best to help:

Please call 020 7392 2953

See our Coronavirus help guide

Free, expert advice

Our advice is free, confidential and easy to access. You can speak to us over the phone, by email or you can drop in to the Advice Centre, Monday to Friday between 10am-4pm (closed between 1pm-2pm for lunch) for an Initial Assessment.

Call: 020 7392 2953

Find the service you need here:

Debt advice

We help with debt problems such as:

• Rent/mortgage
• Council tax arrears
• Pay-day loans


• Credit or store cards
• Overdrafts
• Bankruptcy

• Utility debt

learn more
Free Legal Advice Centre

Legal advice

Free, high quality legal advice on:

• Employment and redundancy
• Immigration law
• Housing
• General legal issues

We also offer women only advice sessions

learn more

City Advice

Advice for people who live, work or study in the City of London Square Mile on:

• Welfare benefits
• Debt 
• Employment rights
• Consumer rights
• Family issues

learn more

Macmillan benefits advice

Helping you deal with the financial impact of cancer. We advise on:

• Benefits
• Tax credits

• Charitable grants
• Health costs
• Transport costs

learn more

If you have any questions, our FAQ section, might be able to help

Community Services

We run a range of community services including a programme of free activities in our Community Centre, The Befriending Service and Linkage Plus.

The Community Centre has something for everyone but unfortunately the centre is currently closed and we’ve had to temporarily stop running all face-to-face activities. We’re currently running online activities in our Facebook group, ‘Activities Against Isolation’.

Find out more

How we’ve helped others

Here’s what our clients have had to say after receiving advice from us:

I just can’t fault them, they are so helpful, and remain open and welcoming when I come back for advice on different things. It’s a great service. I don’t know where I’d be without it.”


City Advice client

The moment I spoke to an adviser at Toynbee Hall they believed me and didn’t doubt me. One advisor gave me lots of moral support and the other solved all my problems. They took me out of the darkest place in my life”


Free Legal Advice Centre client

Thank you so much for your support. You gave me the chance to learn and to do things myself. You treated me with a lot of respect. When I came to you I felt alone, and was terrified I was going to lose the house. Now I feel I can manage all of the household finances and I don’t feel scared anymore.”


Debt Advice client

Contact us

Can’t find what you’re looking for? Drop us a message and we’ll point you in the right direction.