Our research looks at communities and groups suffering from financial exclusion, helping us to pilot new ways to deliver financial inclusion services and share lessons learnt from some of the innovative projects we have been involved in.
Inclusive Design in Action
Fair By Design, Ofgem and Toynbee Hall, A case study: using inclusive design to create a fair transition to net zero.
A Participatory Action Research (PAR) group of professional
researchers and consumers with lived experience of the energy poverty premium worked in partnership on proposals that explore what a fair transition to net zero for low income consumers could look like.
May 2023 READ
The latest impact report from Debt Free Advice, where we have focused on real-world stories and experiences from our frontline team and customer feedback to paint a vivid picture of day-to-day impact our free advice service makes.
November 2022 READ
Net Zero Transition for low-income Consumers
A Participatory Action Research project exploring
what a fair transition to net zero should look like for low-income consumers, and how to get there.
September 2022 DOWNLOAD
More than just education
A Participatory Action Research project on adult education in London
February 2022 DOWNLOAD
A Participatory Action Research project on the challenges of renting in London as a young person
November 2021 DOWNLOAD
Tower Hamlets Poverty Review
In May 2021 Toynbee Hall collaborated with low income residents of Tower Hamlets to identify the drivers of poverty and solutions for tackling them in Tower Hamlets.
October 2021 DOWNLOAD
We’re not on a conveyor belt
Problem debt is a significant issue in London, with around one in twenty families in arrears on at least one of their household bills. In this research we assembled a group of peer researchers who all had experience of problem debt to co-design and co-produce research into what advice services could do to make the experience more accessible and empowering.
October 2021 Read now
Debt Free London: A year responding to change
Serving Londoners, adapting our service. Over the past year, our team has had approximately 44,000 conversations with clients.
October2021 Read now
Pandemic Stories: Full report
A Participatory Action Research project exploring the experiences of Londoners disproportionately affected by the COVID-19 crisis and their policy recommendations for a fairer future for all.
Pandemic Stories, supported by Thrive LDN, is about community-led action by people with lived experience of surviving the pandemic in the hardest of circumstances.
August 2021 DOWNLOAD
Pandemic Stories: Headline Report
Working in collaboration with Londoners who have been disproportionately affected by the COVID-19 crisis because of their income, disability, racial background, or housing tenure, we conducted an investigation into the impact of the crisis and co-design effective solutions to improve financial resilience and wellbeing.
March 2021 DOWNLOAD
Beyond Age and Income: Encouraging Saving Behaviours
This research conducted by Toynbee Hall, supported by the Building Societies Association, challenges the common assumption that people naturally save more as they get older and earn more.
September 2019 DOWNLOAD
Payday Denied: Exploring the lived experience of declined payday loan applicants
With the decline of the UK payday loans industry, where can people who previously used these high cost loans now access money? This research explores the answers, based on 80 interviews with borrowers around the UK.
November 2018 DOWNLOAD
Problem gambling in Birmingham – A Rapid Assessment Report
This is a rapid assessment report on the issue of problem gambling in Birmingham based on a review of available evidence.
May 2018 DOWNLOAD
Balances Full Report
An investigation into the use of cheque cashing services in the UK.
July 2017 DOWNLOAD
Cheques and Balances Executive Summary
An Executive Summary of the our investigation into the use of cheque services in the UK.
July 2017 DOWNLOAD
Savings for the Future – Solving the puzzle for low income households
A new report published today by the Financial Health Exchange finds that low income households employ various informal financial savings techniques that help them to be more financially resilient.
March 2017 DOWNLOAD
An extra 7 years before I’m debt free: The effect of the poverty premium on debt advice service users
This primary research aims to quantify some major types of poverty premium. Our quantitative data suggests that some groups are more likely to pay a poverty premium.
December 2016 DOWNLOAD
The poverty premium in Tower Hamlets
A Toynbee Hall report details how the ‘Poverty Premium’ is making the most low income communities throughout the UK even poorer.
May 2014 DOWNLOAD