Our Impact in 2021/22
Advice
In 2021/22, we have been able to support over 4000 people with much need advice, often involving complex casework and support needs.
In 2021/22, we have been able to support over 4000 people with much need advice, often involving complex casework and support needs.
With so many struggling to meet exist living costs, our advice provides much needed financial support, helps people to increase their income and ensures they are getting the money they are entitled to. With 1 in 4 Londoners at risk of problem debt, our debt advice service has adapted by making the service more accessible so more people can access free and impartial debt advice.
Our Free Legal Advice Centre is vital in helping people can understand and exercise their legal rights when legal advice fees often well over £100 per hour and legal aid options diminished. Our Free Legal Advice Centre, debt service service, Macmillan Welfare Benefits Service for people with a cacner diagnosis and our generalist services for people in Tower Hamlets and the City of London, all help people to navigate complex systems and get the support they are entitled to.
clients helped to manage their debts
Advice cases dealt with
In Financial outcomes for clients
Tower hamlets residents helped to claim their benefit entitlment
In Financial Outcomes for people with a diagnosis of cancer
PEOPLE RECIEVED FREE LEGAL ADVICE AND ASSISTANCE
* based on annual income for ongoing payment and any one-off payments
feel less worried
about their issue
feel better able to
deal with the issue
feel more aware
of their legal rights
Legal employment advice, that I could not afford, helped me submitting paperwork in time to the court. The advisor was very helpful and didn’t mind spending extra time to finish the work. I felt supported and relieved. Toynbee Hall is a great place and find for me that I wasn’t aware of. Thank you!”
Free Legal Advice Centre client
I can’t thank you enough for your kindness and assistance. I have so much going on in my head at the moment, as well as managing my loved ones fears, that all this paperwork and wondering how I will manage financially is somewhat scary. I wonder if you know how valued you are to all you help?”
Macmillan Welfare Benefits Service client
Community
Our Community Centre is a welcoming and friendly place for poeple to keep warm, have a cup of tea or coffee. We connects people to classes, fun activities, social events and practical support. Play sessions for young children, yoga and singing for older people, and a food co-op for families to get cheap, healthy food are just a handful of things we offer through an average week.
Our youth programme When We Speak, is a radical leadership programme that platforms youth voice and power. In the last year we have worked with young people from the local area, aged between 15 – 25 and supported them to explore, imagine and articulate visions of change for themselves and their communities. We have also worked with local people to explore their own heritage on their terms and facilitate community ownership of the histories that are explored.
attendances at our free Community Centre activities
attendances by older people for free activities as part of the LinkAge partnership
People attended our heritage days
Youth Workshops delivered
When I retired a few years ago I didn’t quite know what to do with myself. I didn’t know these places existed. I am glad that I have somewhere to go and meet people and I enjoy the activities. I also know that I have someone to turn to if I need support or advice” somewhere to go and meet people and I enjoy the activities. I also know that I have someone to turn to if I need support or advice”
