Debt Advice

Debt Advice

Get free debt advice you can trust. Debt Free London is London’s debt advice partnership, a unique partnership of charities led by Toynbee Hall that provides free, expert advice to Londoners with problem debt. Our advisors are available via phone, web chat, WhatsApp and video chat.

Call 0800 808 5700 or go to

How can I get debt advice?

Our debt advice service is a free, confidential service that provides debt advice to anyone concerned about debt or money problems.

In person: Call 0800 808 5700 to guarantee a face-to-face appointment or pop in Monday-Friday 10am-4pm for our drop in service. How to find us

Call our freephone on 0800 808 5700
Monday – Friday, 10am to 5pm

WhatsApp message us on
0800 808 5700

WebChat: visit and click on the Chat Now button

Video Chat: go to (This services requires a computer or mobile device with a camera and microphone)

Via video kiosk at one of our Digital Access Centres*

*As part of a new service to make debt advice available to everyone, we’re offering face-to-face advice in two Digital Access Centres. You can attend one of our centres in person and receive expert help from one of our advisers via a video kiosk. Our Digital Access Centres are at Toynbee Hall and Citizens Advice Islington.

Please note video advice is by appointment only and is only available to people who cannot access our debt advice services via other means and when other methods are unsuitable. To arrange an appointment, please call our helpline: 0800 808 5700.

What can you help me with?

Our team of expert debt advisors provide independent, confidential, face to face debt advice on all types of debt and money problems including:

Rent or mortgage arrears
Council tax arrears
Credit or store cards
Pay-day loans
Catalogue or hire purchase debt
Court fines
Utility debt


Toynbee Hall Debt Advice is funded by the Money and Pensions Service and has been awarded the Advice Quality Standards Mark

*Source: Capitalise Partner stats March ’16 – March ’17 We are authorised and regulated by the Financial Conduct Authority.

Complete our online form

Complete this online form and one of our advisers will get back to you