City Advice is a free advice service exclusively for people who live, work or study in the City of London Square Mile* or live in a City of London estate.
*What is the City of London Square Mile?
To be able to use this service, you must live, work or study in the City of London Square Mile (inside the red line on the map) or live in a City of London Corporation Estate.
See here for a list of City of London estates. Check this map in more detail to see if you’re eligible for this service.We can help with:
Benefits
If you are struggling to understand your benefits entitlement or need help to know how and what to claim, we can help.
Housing
We can help you with any worries that you have about your housing situation such as deposits, disrepair, homelessness.
Consumer rights
When you buy goods or services the law protects your rights as a consumer. We can help if you’re treated unfairly or when things go wrong.
Debt
We help with all kinds of debt problems, from credit or store cards to council tax arrears, mortgage problems, court fines or bankruptcy.
Employment rights
We can help with work related issues, including redundancy, dismissals and discrimination.
Family issues
We can advise you on your rights and options, this could include the legal options for your finances, children and property.
How to get advice
phone
Call 020 7392 2919 Monday to Friday (10am – 4pm).
text
Text us a brief summary of your issue on 07432 658083.
in person
See us in person at one of our drop-in sessions. See below.
Alternatively, complete our online form below and one of the team will get back to you.
Drop-in sessions at Toynbee Hall every Thursday
If you would like to speak to an advisor in person, please drop in to the Advice Hub at Toynbee Hall on Thursdays between 10am – 12pm.
Go to:Advice Hub at Toynbee Hall 28 Commercial Street
LondonE1 6LS
NEW: Help Guides
Some handy guides to help you get some extra support
We’ve created a series of easy-read education packs to help you understand what support is available and how you can get it. There may be extra forms of support that you might not be aware of.
Read our help guides
Become a Community Advocate for City Advice
Help more people benefit from the free, expert advice available to people in the City of London.
Why become an advocate?
Why become an advocate?
We want more people to benefit from our service. We are looking for volunteer advocates to help spread the word in the City of London, so more people are made aware of City Advice and the type of help and advice we can assist with.
This is a volunteer role for a few hours each month to help promote the service provided by City Advice within the community so more people become aware of how to get the support and advice available. There will also be an opportunity to help support and evaluate the service provided and gain some volunteering experience.
If you are interested, please call 07903 833203 or email: neherun.nessa-ali@toynbeehall.org.uk.
If you DO NOT live, work or study in the City of London Square Mile, find out what other services you can access here.
If you need help with a legal issue, our Free Legal Advice Centre may be able to help. Complete this online form to arrange to speak with a legal advisor.Complete the online form
Fill out tthis form and one of our advisors will get back to you.
How we’ve helped others
Some names have been changed to protect privacy
I just can’t fault them, they are so helpful, and remain open and welcoming when I come back for advice on different things. It’s a great service. I don’t know where I’d be without it.”
Arthur
City Advice client
No words of praise would match what we feel you did for us through these hard times. Our baby owes a lot to you born healthy and strong as she is!”
Mrs B
City Advice client
I am disabled and unable to get to Toynbee Hall very easily – to have the possibility of visiting [City Advice] at one of their outreach centres in the estate that I live was a godsend.”
Sahra
City Advice client
