Housing, Consumer and Debt
These sessions are by appointment only.
To book an appointment, please drop in to our Advice Centre to be assessed by the Initial Assessment team, on Monday – Friday between 10am – 4pm (closed between 1pm-2pm).
Thursdays
Dealing exclusively with tenants in the public sector and private sector, this session deals with all Landlord and Tenant issues, including:
- Council house provision
- Eviction
- Overcrowding
- Disrepair
- Neighbours
- Fitness for habitation
We also advise on consumer rights issues, including disputes with banks, insurance companies, phone and utility companies, traders and service providers, faulty goods, fraud – bank accounts, identity fraud.
We also provide debt advice at this session.
What do I need to bring with me at the session?
Housing problems
- Tenancy agreement, letter from your landlord – if you are renting- or mortgage details – if you have a mortgage
- Any court papers
- Title deeds – if you own your home
- Lease – if you are a long leaseholder
- Proof of your income – wage slips, benefit letters, tax credits
Consumer problems
- Full details of the goods or services causing the issue
- Court documents or legal agreements
- Proof of your income – wage slips, benefit letters, tax credits
Debt and money problems
- Details of your income – wage slips, benefit letters, tax credits
- Bank statement – latest copy
- Details of those you owe money to and how much – latest statements and demands for payments
- Copy of the original loan agreements
- Copy of any court papers
- Details of your household expenditure: how much you spend on food, transport, phone, energy bills etc
- Copy of the latest correspondence you have received – e. g: letters from bailiffs
