Welfare Benefits Advice

Welfare benefits advice

City Advice provides free impartial advice on benefit issues to help people understand what benefits they are entitled to and assist in challenging benefits decisions.

We also help those who are on low incomes, who are sick or disabled to understand their rights.

If you are struggling to understand your benefits entitlement or need help to know how and what to claim, we can help. Our free expert benefits advice service will give impartial and confidential help with benefits and welfare to people living, working or studying in the City of London. The Direct Gov website has a benefits section that contains information on all the types of benefits and criteria for eligibility. Turn2us have produced an online benefits calculator tool to help you check your entitlement for certain benefits.

Benefit Changes

With recent changes to welfare reform, the way you receive benefits and what you may be entitled might soon change. Many existing benefits are ending and a new benefits system is coming in, universal credit will soon replace many existing benefits, our advisors can help you to understand how your benefits will change and provide any further support you may require.

We give free advice on welfare and benefits including:

• Attendance allowence

• Carers allowance

• Child benefit

• Child tax credit

• Disability living allowance

• Housing benefit

• Income support

• Jobseekers allowance

Call the General Advice Line: 020 7392 2919 (Mon-Fri 10am – 5pm)


I visited the City Advice drop-in for help when my benefits were stopped.  It’s a long story but I suffer from severe depression as I was imprisoned and tortured for my political beliefs. I have no family in the UK as I had to leave them all behind when I came here in 2001. When I first went to City Advice I was in a bad situation. I had no money and I was getting into arrears with my rent. City Advice were able to help me to appeal the decision and get my benefits reinstated. I cannot begin to think what I would have done if I had not found them. Life is better now and I hope to be able to afford to see my family this year.”

Albert, City Advice client
Jasmine’s Story

“I can now sleep well without worrying about debt”

Jasmine came to Toynbee Hall for debt advice in relation to an outstanding Major Work repairs debt carried out on her property. Jasmine, widowed and suffering from long term ill health, was harassed by her landlord who was demanding she pay the outstanding figure of over £3,000 in full and referred Jasmine’s debt to their solicitor to issue her with a forfeiture of her leasehold. She was clearly very distressed and in tears when she came to see us.

Our advisor discovered that Jasmine was not getting any help with her service charge as a leaseholder and also noted that client had not defaulted on her Major Work Repair repayment. We advised Jasmine that she was entitled to get help with repayment of her Major Work Repair bill but unfortunately, she was out of time to make a claim.  However, we were able to help client to apply for assistance with Service charge payment and client claim was successful.

We also challenged client landlord for unfairness in relation to harassment as Jasmine has not defaulted on her major work repayment. Based on our action, the landlord backed off on the legal action against Jasmine.