Welfare Benefits Advice

Welfare benefits advice

City Advice provides free impartial advice on benefit issues to help people understand what benefits they are entitled to and assist in challenging benefits decisions. We also help those who are on low incomes, who are sick or disabled to understand their rights.

If you are struggling to understand your benefits entitlement or need help to know how and what to claim, we can help. Our free expert benefits advice service will give impartial and confidential help with benefits and welfare to people living, working or studying in the City of London

Call 020 7392 2919 or email city.advice@toynbeehall.org.uk

Coronavirus (Covid-19) update and information

Our face-to-face advice surgeries are now closed but we are still operating a limited service by telephone and email. If you’re concerned about how your benefits might be affected by coronavirus, take a look at these guides.

Read the latest government information


Here you can find the full guidance from the Government on what you need to do, the support available and procedures you need to follow.
Visit www.gov.uk/coronavirus

Coronavirus: what it means for you

Citizens Advice

Check here if you’re concerned about paying your bills, going to work, being off sick and taking your children school or for general info.
Visit Citizens Advice and find out what this means for you

We give free advice on welfare and benefits including:

• Universal Credit
• Attendance Allowance
• Carers Allowance
• Child Benefit
• Child Tax Credit
• Disability Living Allowance
• Housing Benefit
• Income Support
• Jobseekers Allowance
• Personal Independance Payment

How we’ve helped others with benefit issues

“I visited the City Advice drop-in for help when my benefits were stopped.  It’s a long story but I suffer from severe depression as I was imprisoned and tortured for my political beliefs. I have no family in the UK as I had to leave them all behind when I came here in 2001. When I first went to City Advice I was in a bad situation. I had no money and I was getting into arrears with my rent. City Advice were able to help me to appeal the decision and get my benefits reinstated. I cannot begin to think what I would have done if I had not found them. Life is better now and I hope to be able to afford to see my family this year.”

Albert, City Advice client
Jasmine’s Story

“I can now sleep well without worrying about debt”

Jasmine came to Toynbee Hall for debt advice in relation to an outstanding Major Work repairs debt carried out on her property. Jasmine, widowed and suffering from long term ill health, was harassed by her landlord who was demanding she pay the outstanding figure of over £3,000 in full and referred Jasmine’s debt to their solicitor to issue her with a forfeiture of her leasehold. She was clearly very distressed and in tears when she came to see us.

Our advisor discovered that Jasmine was not getting any help with her service charge as a leaseholder and also noted that client had not defaulted on her Major Work Repair repayment. We advised Jasmine that she was entitled to get help with repayment of her Major Work Repair bill but unfortunately, she was out of time to make a claim.  However, we were able to help client to apply for assistance with Service charge payment and client claim was successful.

We also challenged client landlord for unfairness in relation to harassment as Jasmine has not defaulted on her major work repayment. Based on our action, the landlord backed off on the legal action against Jasmine.

Complete the online form

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