Consumer rights advice

City Advice can help you understand your consumer rights. We offer free, impartial and confidential consumer rights advice to anyone who lives, works or studies in the City of London. When you buy goods or services the law protects your rights as a consumer.

We can help if you’re treated unfairly or when things go wrong, this includes:
• Credit and store cards
• Faulty goods
• Counterfeit goods
• Poor service
• Rogue traders

Coronavirus (Covid-19) update and information

Our face-to-face advice surgeries are now closed but we are still operating a limited service by telephone and email. If you’re concerned about how your benefits might be affected by coronavirus, take a look at these guides.

Read the latest government information

Gov.uk

Here you can find the full guidance from the Government on what you need to do, the support available and procedures you need to follow.
Visit www.gov.uk/coronavirus

Coronavirus: what it means for you

Citizens Advice

Check here if you’re concerned about paying your bills, going to work, being off sick and taking your children school or for general info.
Visit Citizens Advice and find out what this means for you

What are my consumer rights?

City Advice provides support and advice on issues around buying goods or services. We can act as the first port of call before you go to trading standards. When you buy goods or services you have consumer rights, these are there to protect you from unfair treatment. The City Advice team can advise you on your rights, on how to take action and will help you with any correspondence to help your case.
The Direct Gov website has a consumer rights section that contains information on your rights and the law.

Call the General Advice Line: 020 7392 2919 (Mon-Fri 10am – 5pm)

Complete our online form

Fill out tthis form and one of our advisors will get back to you

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This service is only available to people who live, work or study in the City of London Square Mile* or are tenants of the Corporation of London. Please tick the boxes that apply: (required)

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*The City of London Square Mile refers to the small specific area traditionally known as the ‘Square Mile’ or ‘The City’. See the map below to see if you live, work or study in the City of London.

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Consumer rights advice