Quality Assurance Manager (Debt)
Role type: Full Time
Hours: 35 hours per week
Contract type: 6 months with the possiblity of an extension
Salary: £35,875 per annum
Toynbee Hall is a charity where people come for excellent local services and where they can share ideas and experience, gather information and knowledge that we use together to take action to change lives and eradicate poverty. Our programmes include free advice services, financial inclusion services, wellbeing services, including work with older people and community learning services supporting young people and new migrants.
Funded by the Single Finance Guidance Body (SFGB), previously the Money Advice Service (MAS), Toynbee Hall is the lead partner of a London-wide free face-to-face debt advice partnership which supports over 20,000 Londoners with their debt and money problems each year. Our trained and accredited advisors are based across 27 partner organisations and help with all types of money worries from rent and council tax arrears to credit card and catalogue debt.
We are currently looking to recruit a Quality Assurance Manager with a specialism of debt advice to join our team who will:
• Improve the provision of consistent good quality debt advice, enhancing the experience of clients, by working collaboratively with partner organisations, to support them in implementing improvement activities, including CPD activity, and in assessing and monitoring the quality of debt advice.
• Support the implementation and ongoing facilitation of quality assurance and improvement processes, working collaboratively with the project management team to inform and support contract compliance and performance management activities.
• Identify good practice and share learning with delivery suppliers, and across roles within SFGB and across all funded services to support improvement and development of advice services.
To apply for this opportunity, please submit your completed application form to firstname.lastname@example.org.
Accepting applications until: 17/2/2019 (16:00 pm)
1st Interview: 21/2/2019
2nd Interview: TBA