The Befriending Service

The Phone Befriending Service

If you or someone you know is experiencing loneliness, or wants to make a new friend without leaving home – our befriending project might be for you.

The project brings together people with shared interests for a regular conversation over the phone.

Want to receive calls from a Befriender?

Anyone who lives in Tower Hamlets and is experiencing isolation or loneliness can ask us to find them a befriender and we’ll do our best to match them with someone for a weekly/ fortnightly chat. In order to make sure that conversations are positive experiences for the people that request them and safe for everyone involved, we recruit and train befriending volunteers in how to be respectful, helpful and aware of people’s needs.

If you are interested in being matched with a befriender and receive regular calls, please contact Sam at

We will give you a call within a week to find out more about the kind of things you are interested in and then we’ll set about finding you a befriender. It might take us a couple of weeks to find the right match for you, but we’ll keep in touch to let you know how it’s going.