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What to expect at an advice surgery

If you need advice on an issue you can come to see us in person at one of our outreach sessions. We hold them across the City of London in libraries, community centres, churches and estate offices. Click here for a list.

You do not need an appointment to attend, just come along, take a seat and we will see you as quickly as we can.

Who you will see?

You will see an experienced adviser who will treat you with respect and will manage your enquiry in a non-judgemental, impartial manner.  

How we will deal with your enquiry?

How we work with you will depend on your enquiry and the level of advice and help you need. We will make a detailed assessment of the problem and talk to you about what help and advice you need and how we can support you. This might include giving you advice on your rights so you can take action yourself or if necessary or appropriate acting on your behalf. 

What to bring to an advice session?

It is often a good idea to ring our advice line prior to coming to an advice session. This will enable us to get the basic details of your enquiry and advise you on what to bring to the session, however this is not essential.  

Try to bring all the relevant paperwork with you, it is better to have too much rather than too little and more information will help our advisor to get to the heart of the issue sooner.  

How long will it take to deal with my issue?

We will endeavour to deal with your enquiry as quickly as possible. For more straightforward issues we can often help you there and then. For more complex enquiries it is likely that the adviser will have to research the issue in order to take the relevant action and you may need to see us more than once.  

What will happen next?

We will keep you up to date with our progress and in return we ask that you keep us abreast of changes and progress on your case. We need you to be as open and accurate with us as possible as this is the only way we can ensure that the correct advice is given and appropriate action is taken.