City Advice

A free advice service for people in the City of London

City Advice is free, impartial and confidential service available to anyone who lives, works or studies in the City of London Square Mile (or lives in a City of London Corporation Estate).

What does the City of London Square Mile mean?

The City of London Square Mile refers to the specific area traditionally known as the ‘Square Mile’ or ‘The City’, which contains the financial district and the historic centre of London. This is an area that stretches from Aldgate to Temple and up to the Barbican.

Check this map to see if you’re eligible for this service.

How we can help

City Advice is a free advice service that offers confidential and impartial advice to help people manage a wide range of everyday problems. We can help with issues such as:

Welfare benefits

If you are struggling to understand your benefits entitlement or need help to know how and what to claim, we can help.

Learn more
Debt

We help with all kinds of debt problems, from credit or store cards to council tax arrears, mortgage problems, court fines or bankruptcy.

Learn more
Housing

We can help you with any worries that you have about your housing situation such as deposits, disrepair, homelessness

Learn more
Employment rights

We can help with work related issues, including redundancy, dismissals and discrimination

Learn more
Consumer rights

When you buy goods or services the law protects your rights as a consumer. We can help if you’re treated unfairly or when things go wrong

Learn more
family issues

We can advise you on your rights and options, this could include the legal options for your finances, children and property.

Learn more
City Advice, a free and impartial service

How to get advice

We know it can be hard to fit things in when you’re busy. That’s why we offer advice in a number of ways. You can receive advice and support by either:

1

Giving us a call

Call the City Advice line:

020 7392 2919 (Mon-Fri 10am – 5pm)

2

Seeing someone face to face

Find the drop in surgery schedule for our outreaches here:

Our drop-in centres

3

Texting us

Text us a brief summary of your issue on 07432 658083

4

Completing our online form

Fill out the form at the bottom of this page and one of our advisors will get back to you.

Complete the online form

How we’ve helped others

Some names have been changed to protect privacy

I just can’t fault them, they are so helpful, and remain open and welcoming when I come back for advice on different things. It’s a great service. I don’t know where I’d be without it.”

Arthur

City Advice client

No words of praise would match what we feel you did for us through these hard times. Our baby owes a lot to you born healthy and strong as she is!”

Mrs B

City Advice client

I am disabled and unable to get to Toynbee Hall very easily – to have the possibility of visiting [City Advice] at one of their outreach centres in the estate that I live was a godsend.

Sahra

City Advice client

Complete the online form

Fill out tthis form and one of our advisors will get back to you.